Store Policies

The Professional Cookware Place offers the following returns policies

Damaged Goods Return Policy
We make our best effort to pack well so there are no problems.  The goods should be inspected immediately upon receipt.  In the event of damage or shortage, the recipient must note the problem on the acceptance paperwork with the carrier (UPS, FedEx, etc.) or by prompt notification to the carrier through its established procedures, and us through the contacts provided on this site. In the case of extensive damage the shipment should be refused, or if accepted the paperwork should contain the notation "accepted in damaged condition."  We will work with you and the carrier to satisfy any claim, and will replace any bona fide damaged goods provided proper procedures are followed. We reserve the right to apply our sole judgment regarding adjustments in the case of damage or shortage without prompt and proper notification.

Other Returns
We realize that sometimes buyers change their minds.  Returns of merchandise at the buyers option will be accepted as follows:  (1) we must be contacted by you within 30 days of receipt to issue a return authorization number (RAN) ”no returns will be accepted without prior issuance of a RAN; (2) the RAN must be affixed to the box in which the return is made; (3) the goods must be returned in new, unused, and resalable condition, with all original enclosed printed materials and packaging; (4) buyer is responsible for return shipping charges; (5) a 20% restocking fee, minimum of $10, will apply.   Final acceptance of the return is at our sole discretion.  If the return is due to an original error on our part, shipping and restocking fees do not apply.

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